Before you reach out
Most issues people hit on contest day come from using a feature for the first time under pressure. Before an important contest, we strongly recommend setting up a small practice contest – a handful of classes and contestants – and running it start to finish: import, print cards, scan, and export. It only takes a few minutes and it's the best way to catch anything unfamiliar before it matters.
Many common questions are already answered on the main FAQ, including what to do if a phone dies mid-contest, how to correct a scanning mistake, and what paper and pens work best.
Getting help
Judging Scores is a free app, built and supported by a single independent developer. Support is provided on a best-effort basis – there's no live chat or phone line, and response times may be longer on evenings, weekends, and during peak contest season.
For anything urgent happening in the middle of a live contest, check the FAQ first – several answers there (like the backup-device steps) are written specifically for in-the-moment situations and don't require waiting on a reply.
support@judgingscores.comReporting a problem
Let us know your iPhone model, iOS version, and the app version (found in the app's settings), along with what you were doing when the issue happened. Screenshots help a lot if you're able to take one.
If cards aren't scanning reliably, a photo of the physical card alongside what the app read can help us understand whether it's a lighting, paper, pen, or handwriting issue.
Always welcome. Judging Scores was built around real contest tabulation needs, and feedback from people actually running contests is what shapes future updates.